Returns & Refund Policy

Return policy on customer remorse

As our product is perishable it can not be returned however is we do have a 30 day satisfaction guaranteed on your most recent purchase up to 3 jars or $90. We do this as our gels are perishable and we want our customers to know they like product prior to buying volume. We also have the right to deem abuse of this policy. Please notify us about your situation via email at support@manafesthealth.com and we will be happy to help. 

Return policy on damaged, wrong or dysfunctional products

If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at support@manafesthealth.com

In the aforementioned case, you will have 30 days to notify us of these products and get refund or replacement. This period starts from the day after you receive your order. 

Please notify us via email at support@manafesthealth.com

Returning an order

Contact us via email at support@manafesthealth.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return. The return label will have shipping costs paid.

Pack the item neatly and carefully and send the item.

Cancelling an order

You have 24 hours days before the item(s) have been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.

Lost shipments

If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at support@manafesthealth.com and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

Refund process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.

Contact Us:

Phone: +1-888-963-9140

Address: 

 

E-mail: support@manafesthealth.com